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Help & Contact

Please select the subject below and click for more information.

How do I search for a product?

At the top of the website, you will see a box at the right hand side that says "ENTER SEARCH...".

After inputting the word or phrase that you wish to search for, you can either press the "Enter" button on your keyboard or the magnifying glass to the right of the search box to start the search. 

Do you have a catalogue I can buy from?

We do not have a physical catalogue but all of our products can be found on the Lindy Bop website (www.lindybopusa.com), where you can see detailed product images and a size chart for each item.

I saw a product on a celecbrity...can I buy it?

Yes, all of our dresses can be found on the Lindy Bop website. If you are unsure of which dress you are after, you can always contact our customer support team who will happily help you find that perfect outfit!

You can contact our customer service team by going to the Contact Us page.

Do I need to create an account to shop with you?

No you do not need to create an account to place a retail order with us. There are benefits to creating an account as you will be able to view all of our previous orders and also your address will be remembered so the checkout process will be quicker for any future orders. 

If you are a wholesale customer, you will need to have an approved wholesale account to start trading with us. You can find more information on the Wholesale page; you can access this page by clicking on the "Wholesale" button at the bottom of this page.

Size guides/care instructions

A size guide can be found for every product on each item page. Once on the product page, you will see a "Size Guide" button to the right hand side of the "Select Size" drop down menu. Once you have clicked on the "Size Guide" button, a box will open with a size chart for that specific item.

For product care instructions, you will find a care instruction label on the inside of each item. 

How do I pay for my order?

Once you have added the items that you wish to purchase to your basket, you will then be able to proceed to the checkout. 

Once you have started the checkout process, you will be able to select from one of our payment options:

  • Sage Pay - for card payments (including American Express)
  • PayPal - for customers who wish to pay using their PayPal account
  • Amazon - for customers who wish to pay using their Amazon account
  • Gift Cards - If you have been bought a Gift Card as a present, you are able to use this as a payment method

How can I join the newsletter?

Joining the Lindy Bop newsletter means you will get the latest update on new styles and also receive newsletter exclusive deals and discounts!

You can join the newsletter during the checkout stage of ordering or a subscription box can be found at the bottom of every page.

When will I be charged?

You should be charged immediately after you have placed your order but it can sometimes take a few working days for the transaction to appear on your statement; depending on your card provider and the payment option selected on our checkout.

What currencies can I use?

The currency shown on our website is currently set to US Dollars ($) but if you wish to pay in a different currency, you can do so by clicking on the currency drop down menu at the top of every page.

The item I want is out of stock, what should I do?

Not to worry, on each item page there is a button labelled "Add To Wishlist" which can be found underneath the "Product Details" section. If you click on the "Add To Wishlist" button, you will be able to receive an automatic notification that the item is now available again as soon as the item is marked as back in stock by us.

What is your returns policy?

You can view our full returns policy on our "Returns Details" page, which can be found at the bottom of this page. 

How long do I have to return an item?

You have 14 days from the date on which the goods were received to return any item.

How do I return an item for an exchange?

If you would like an exchange, please complete the returns form that will be included inside your parcel. Once we receive your returned exchange, you will then be given a Lindy Bop account credit; so that you can order your exchange easily online.

How do I return an item for a refund?

If you would like to return an item that you ordered, please complete the returns form that you will have received with it and send the parcel back to the address stated on your returns form.

How long will it take for my return to be processed?

Please allow 5 working days from when we receive the item to process the return. Many returns will be processed the day they arrive or the day after however.

What do I do if an item that I have ordered is damaged upon delivery?

If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you.

If you return a faulty item without any prior contact in regards to the fault, the return request cannot be accepted and the item will returned to you (the buyer) immediately. 

What should I do if my payment won't go through?

If your card payment has been declined and you have made sure the card information is correct, please contact your bank directly as there might be a problem with your card. If they are unable to help, you can always Contact Us and our friendly customer service team will do everything they can to assist you.

What do I do if there is a problem with the site?

If you are unable to access parts of the website or if you are getting error messages, you can contact us and we will try to solve the problem as soon as possible. Before doing so, please try using a different web browser as it is possible an error is occurring in the program itself.

Can I place a telephone order? Can I place a telephone order?

We are not able to take payments over the phone. Our website has been designed to offer you maximum security and you can pay by Debit, Credit Cards, Amex, PayPal and Amazon.

Can I change my order?

Because we operate a very fast 24/7 warehouse, once your order is placed it is sent immediately to the warehouse and may be difficult for changes to be made. If you have ordered the wrong item, please head over to our Contact Us page and complete the online form, ensuring that "Order Amendments & Cancellations" is the selected subject.

Our friendly team will look into your query and reply to you as quickly as possible. 

My order has not arrived, where is it?

If your order has not reached you within the estimated delivery period, it could be for the following reasons: 

• The carrier has experienced a delay. In which case you can Contact Us for an up to date tracking number; if you selected a traceable service on the checkout

• The delivery company has tried to deliver and has left you a calling card

• Your parcel has been left with a neighbour

• Your parcel has been left in a safe place (normally specified on an attempted delivery card)

If none of these apply or you still can't find your parcel, our Customer Service Team is here to help. You can contact us by clicking here.

How long will my email take to answer?

We aim to respond to your email within 48 hours.

 

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